Thursday, 15 January 2015

A Comprehensive Guide to Backorders

So previously, we have covered grounds on what waiting lists are. If you haven't read it, you can read it HERE.

Today, we will touch on the topic of backorders. Our customers would frequently question us, "What are backorders and how do they work?" We're here today to answer all your queries!

Backorders are, in layman’s language, a type of pre-order. When stocks sell out and are no longer available in our warehouse, it doesn't mean that there are no chances of getting it anymore!

As previously mentioned in our Comprehensive Guide to Waiting Lists, when an item is sold out, you can click the button that says "Sold out/ Join Waiting List". When we see that there is a significant waiting list for this product, we will open backorders! You will be notified automatically when backorders are opened if you opt to join our waiting list :)

You can then order that product, and make payment in advance. We will then manufacture more of that product and mail it out to you when the product arrives at our warehouse.

Oh no! It is sold out? Perhaps there will be a backorder up for it soon!

So you may now think “Other than via waiting lists, where can I get backorders from?

With Ellysage’s website, it’s really simple and easy. When you enter our website, you'd be sure this see this bar:

As you can see the tab second from the right says “Backorder”.
All you need to do is to click on it, and you’d be directed to the backorder page! 

All items on backorder will definitely have a green strip that says “backorder”!

Some of you may also ask – When will our parcels arrive when we place an order containing backorders and in-stock items?

Different online retailers handle this in different ways. The Ellysage way is to maximize efficiency, and provide our customers with prompt service by mailing out in-stock items first, then mail out backorders when the product is ready.

"Where can I check the status of my backorders?"
For your convenience, we have a list whereby all the statuses of backorders are compiled! Simply check this list for your product, and you will be able to see the status of your backorder! This page can be assessed from the bottom menu of our website! (

If you have anymore queries regarding backorders or any other aspects of online fashion retailers, feel free to drop us a comment!!! :) 

Happy shopping! <3

Only at

No comments:

Post a Comment