We're so glad to announce our latest collaboration with philosophy! philosophy is based on the belief that science gives us better skin, and inspiration gives us better days. From 14 to 27 September, we will be giving out hope in a jar samples with every order made at www.ellysage.com!
There's more! We have three full-sized purity made simple 3-in-1 cleansers to give away! Take part in our Facebook and Instagram contests, or be our top spender during the contest period and you might walk away with this amazing gift, courtesy of philosophy! Good luck!
We were caught by surprise with this review of our site. It was totally unexpected, and it definitely made our day! Quoting from Singapore Blogshops Online, Ellysage has "the best customer service" and "are always willing to listen to customers' feedback".
Drawing lessons from Jeff Bezos of Amazon.com, a web-based store definitely is held to a higher standard than physical stores. Even if our clothes are cheaper, better, and more unique than retail stores, there is an expectation that we will go out of our way to give the best service possible. A slight blunder on our side can result in negative word of mouth, which we know, spreads like wildfire on the Internet.
Retail stores have the benefit of allowing you to touch and try an item before making a purchase. Furthermore, they have the benefit of immediate gratification - you get to bring home your purchases right away. This definitely adds pressure to online stores.
Nonetheless, we agree that it's the way it should be. As the saying goes, diamonds are made under pressure. We love what we do, and we love meeting if not exceeding customers' expectations. And without constant pressure to continuously outperform, how else can Ellysage improve? So while we enjoy reading positive feedback, we welcome all critiques to help us get better every day!
Recently, we've started collecting feedback from our customers, both through our Online Shopping Survey as well as our Order Feedback (accessible from your account with every order placed) and we'd like to say a huge thank you to those who took time to give us their input! We were surprised to find that there were some who have never purchased from ELLYSAGE but still took the time to complete our survey! Once again, thank you!
If you've completed our survey, rest assured that our team is constantly reviewing the survey results and are deciding how to best implement your suggestions. One of the suggestions that we've implemented came from Melisa Ang. 3 weeks ago, Melisa suggested that we give exclusive discounts to our mailing list subscribers. Upon receiving her feedback, we sent out a 20% discount code to our mailing list subscribers.
Our team will continue to issue exclusive deals and discounts to our mailing list subscribers, which is why we're here to tell you to join our mailing list!!!If you have joined before, but have unsubscribed, please email us to add you back! Alternatively, you can join again by entering your details at the form below. So remember, if you want to receive notifications from us, please email us at firstname.lastname@example.org or join again below!